FAQS

Appointments need to be made at least 2 days in advance to allow for appropriate planning.

Terms & Conditions of booking are now listed when you book online (through Ovatu).

BEFORE ATTENDING

  • Please complete the initial Wellbeing consultation (you can do this in advance of booking if you would like to discuss which treatment would be best) and sign the Privacy Notice (sent on booking) and Covid-19 declaration (24 hours before your appointment).
  • Please keep any meals light
  • Avoid drinking alcohol or taking any recreational drugs
  • Ensure you drink plenty of water – and if possible bring a drink with you in case you are thirsty (I’d love to offer you refreshments, but under current Covid-19 guidelines I’m prevented from doing so). Please wear loose, comfortable clothing.
  • For foot reflexology, where possible, please wear loose fitting trousers, shorts or a skirt/dress that enables access your lower leg up to the knee.

APPOINTMENT TIMES

Please ensure that you arrive in time for your pre-scheduled appointments. We will make every effort to accommodate any changes due to lateness, but in the event that you are late, Idunn’s Garden Therapies cannot be held accountable for loss of treatment time.

CANCELLATIONS

Please try to give at least 24 hours notice if you can’t make your appointment. However, it is appreciated that appointments may need to be cancelled short notice should you be exhibiting symptoms of Covid-19 or have been in recent contact with anyone who has symptoms of, or has, Covid 19. Please see the Covid-19 policy.

CONTRAINDICATIONS

If you are currently being treated by your GP or other medical professional, please seek their advice before booking an appointment.

If you are diagnosed with the following, please check with a GP or other medical professional before attending:

⦁ Arthritis
⦁ Epilepsy
⦁ Diabetes – you may want to consult your GP if you are having any difficulty in managing the symptoms associated with diabetes (please note: massage and reflexology have potential benefits (link to diabetes.co.uk) and I regularly give treatments to people diagnosed with diabetes).

You will be required to either sign a disclaimer stating that you have taken appropriate medical advice and are happy to proceed (depending on the condition, so please contact me to enquire). Please note that all information is kept in confidence as per the Privacy Notice.

The following conditions will need a note from your GP or other medical professional stating that they are happy for the chosen therapy to proceed:

⦁ Angina
⦁ Arteriosclerosis
⦁ Cancer (if suspected or currently under Oncology)
⦁ Deep vein thrombosis (after at least 3 months)
⦁ Emphysema
⦁ Haemophilia
⦁ Heart Attack (after 3 months post attack)
⦁ Heart Failure
⦁ High Blood Pressure (only if uncontrolled, ok if stable and on medication)
⦁ Oedema (depending on the cause)
⦁ Previous stroke or Transient Ischaemic Attack (TIA)
⦁ Severe sudden headaches (with no previous history of similar).
⦁ Unstable blood sugar levels

Please note that this list is not exhaustive, if in doubt, please get in touch.

PREVENTIONS

The following will prevent a treatment taking place: ⦁ Any form of infectious disease, infection or fever, e.g. diarrhoea and vomiting, or infectious skin diseases and disorders


⦁ Inflammation, bruising and acute injury (prevents massage/reflexology to that specific area until healed)
⦁ If you are under the influence of alcohol or illegal drugs
⦁ Any inappropriate or physical behaviour will result in the treatment being terminated immediately.

Idunn’s Garden Therapies reserves the right to refuse treatments where they feel the client is at risk. If this situation occurs, an alternative therapy may be offered (if possible).

Idunn’s Garden Therapies reserves the right to refuse treatments to anyone deemed to be behaving inappropriately ,or under the influence of drugs or alcohol, with no refund.

PACKAGES

Additional Terms & Conditions are attached to booking packages (listed at point of booking).  Please pay attention to these as some packages are time-sensitive.  If you need any support, please get in touch.

BABIES

Because we recognise the importance of supporting mums and their babies, very young babies (eg newborn, or whilst not yet mobile) are welcome to attend with their mum. Once crawling or walking, it becomes more difficult for mum to be able to relax during her treatment, whilst still maintaining watchfulnes and, as such, at that point alternative care would need to be arranged.

Some treatments may not be suitable, however, our experience is that mum can cuddle (and feed) baby through a facial or foot reflexology, or indeed during a side-lying back massage.

However, Idunn’s Garden Therapies can accept no responsibility for any interruption of, or delay to, the booked treatment due to the presence of a baby, nor any accident or injury sustained. But we will look to support you and where possible, may be able to extend treatment time a little to account for this, where this does not intefere with subsequent bookings.

Typically a calm mum helps calm baby, and it is possible to hold and feed baby through many therapies and we will support you, where possible, to do this.

INSURANCE

Nicola Wall (t/a Idunn’s Therapies and Doncaster Wellbeing) is a qualified therapist, included on the Federation of Holistic Therapist’s Accredited Register and is insured to practice by Hiscox.

COMPLAINTS

If you have any complaints, please contact us in the first instance, so that we can look to discuss this with you. If after discussion you feel that the matter is not resolved, we are happy to give you further information as to how you may escalate your complaint.

You may not reproduce, republish, distribute, display, download or otherwise copy any of the contents of this website with prior express written permission from Nicola Wall.